Last updated: January 2025. This policy may be reviewed from time to time; the current version is always available on this page.
1. Our commitment to your privacy
Angrej Group Pty Ltd (ABN 93 702 116 254) (“Angrej Group”, “we”, “us” or “our”) is committed to protecting the privacy and confidentiality of the personal information we hold. We handle personal information in accordance with the Privacy Act 1988 (Cth) (the Privacy Act) and the 13 Australian Privacy Principles (APPs) contained within it.
This policy applies to all personal information collected by us through our website at https://angrejgroup.site, by email, and in the course of providing our diversified professional and trade services across Perth, Western Australia.
2. The personal information we collect
Depending on how you interact with us, we may collect:
- your contact details, such as your name, email address and postal or service address;
- details of your enquiry, quote request or project, including the type of property and the services you require;
- records of our communications with you;
- invoicing and payment-related information where you engage our services, handled through secure processes; and
- website usage information, such as browser type, pages visited and general analytics data.
We will not collect sensitive information (such as health information) unless it is reasonably necessary for one of our functions or activities, you have consented, or the collection is required or authorised by Australian law.
3. How we collect personal information
We collect personal information in a number of ways, including:
- directly from you, when you submit a form on our website (for example via our quote request or contact pages), send us an email, or engage us to perform services;
- indirectly, from third parties you nominate, such as property managers, builders or agents acting on your behalf; and
- automatically, through cookies and analytics tools when you browse our website.
4. How we use personal information
We use the personal information we collect to:
- respond to your enquiries and prepare quotes for you;
- plan, deliver and complete the services you have engaged us to perform;
- administer accounts, invoicing and payments;
- maintain business records to meet our tax, accounting and legal obligations;
- improve our website, services and customer experience; and
- send you service updates or marketing communications where you have opted in. You may unsubscribe at any time, or ask us to stop by emailing ceo@angrejgroup.site.
We will not use or disclose your personal information for a purpose other than the primary purpose of collection unless you consent, or an exception under the Australian Privacy Principles applies.
5. Disclosure of personal information
We may disclose your personal information to:
- our employees, contractors and licensed tradespeople engaged to deliver services on our behalf;
- professional advisers, such as accountants and bookkeepers, who support our business operations;
- suppliers and manufacturers where necessary to fulfil a job or warranty; and
- government bodies, regulators or law enforcement agencies where required or authorised by law.
We do not sell, rent or trade personal information. Some of our service providers, such as cloud hosting or email providers, may store data outside Australia. Where that occurs, we take reasonable steps to ensure the recipient handles the information consistently with the Australian Privacy Principles.
6. Data quality, security and retention
We take reasonable steps to ensure the personal information we collect is accurate, complete and up to date, and to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. Access to personal information is limited to those team members and service providers who need it to perform their role.
We retain personal information only for as long as it is necessary for the purposes described in this policy, including any statutory record-keeping obligations that apply to our business. When it is no longer required, we take reasonable steps to destroy or de-identify it securely.
7. Cookies and website analytics
Our website may use cookies, which are small text files stored on your device, to support website functionality and help us understand how the site is used. Analytics data is generally aggregated and non-identifying where practicable.
You can manage or disable cookies through your browser settings. If you do so, some features of our website may not function as intended. For the terms governing use of our website, please see our Terms of Use.
8. Access to and correction of your personal information
You may request access to the personal information we hold about you, and ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@angrejgroup.site.
We will respond within a reasonable period and, subject to the exceptions set out in the Australian Privacy Principles, provide access or make the requested corrections. We may need to verify your identity before releasing information. There is no charge for making a request, although a reasonable charge may apply to provide you with a copy of the information.
9. Complaints and feedback
If you believe we have breached the Privacy Act or this policy, or if you wish to make a complaint about our handling of your personal information, please contact us at ceo@angrejgroup.site. We will acknowledge your complaint and aim to resolve it within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services or our legal obligations. Any updated version will be published on this page, and continued use of our website or services after an update constitutes acceptance of the revised policy.
11. Contact us
For any privacy-related questions, requests or complaints, please contact:
Angrej Group Pty Ltd
ABN 93 702 116 254
Perth, Western Australia
Email: ceo@angrejgroup.site
Website: https://angrejgroup.site